What to do if your iPhone cannot connect to App Store
19.07.2017 0 Comments
IPhone and iPad users often face problem in the App Store, when unable to install or update the app. MacDigger offers a few simple ways by which you can restore access to the online store.
1. Check the App Store
Perhaps the problem is on Apple’s side and right now no one can log in the App Store. In this case, you need to check the Status page system, which displays the status of all online services of the company. The App store is in the list in the first place. If the problem occurred recently, it may not yet be discovered. The page refreshes every few minutes.
If the circle opposite the App Store is not illuminated in green, have to wait till Apple fix the problems.
2. Check your Internet connection
Obviously, to access the App Store, your device must be connected to the Internet. To make sure the Internet is working, try to perform some other action, for example, to access the browser Google.
3. Connect to another Wi-Fi network
Even if Wi-Fi is working fine in the settings there may be restrictions that do not allow to go to the App Store. For example, a working network can be configured to block certain sites and services to save bandwidth. In this case, connect to another Wi-Fi network can solve the problem.
4. Check DNS settings
A domain name system (DNS) allows a Mac to convert domain names (for example, apple.com) to IP addresses (for example, 126.96.36.199). If your DNS server is down, slow or faulty, you may experience problems when trying to connect with the site or the service.
Perhaps the DNS server is not configured correctly or blocking the connection to the App Store via ports 80 and 443. But this method is recommended for more advanced users, otherwise you can just make things worse.
5. Enable download over 3G or 4G
This should not impede access, but if the device is configured to download applications via wifi, to do it over the cellular network will fail.
Try to connect to a reliable Wi-Fi network and install the application. You can also go to “Settings”, section “Cellular communications” and check that the switch near the App Store was highlighted in green.
In addition, in settings, “iTunes Store and App Store” menu option “Cellular data”, which is also to be activated.
6. Over the traffic?
Perhaps the cellular data network is limited due to exceeding the limit. You can contact the provider to clarify, when there will be charging Internet traffic.
7. The app is no longer supported
The problem may be a legacy application that is not supported by installed version of iOS. In this case, it is worth a try to download any other app to check this out.
8. The application weighs too much to download over a cellular network
Check the size of the application you are trying to install. The fact that iOS prevents you from downloading larger applications (over 100 MB) via cell connection.
The problem can be solved by using the tweak jailbreak and 3GUnrestrictor, and connecting to Wi-Fi.
9. Log out and then log in to the account.
Sometimes you can resolve the problem by exiting and re-entry profile. To do this, go to “Settings > iTunes Store and App Store”. Click on Apple ID and select sign Out. Then log back into the profile using the settings of your account.
10. Free up memory
The problem could also be lack of memory on the device. This applies particularly to older models with a small amount of RAM and internal memory. To start, double-click the Home button and close all open applications in multitasking. If this does not help, restart your gadget.
11. Update App Store
You can also force a refresh of the App Store by pressing 10 times on the navigation bar (where there are sections on “Selection”, “Category”, “Top charts”, “Search” and “Updates”). Then appears a white screen and the download message and the application will be updated.
12. Check the settings of date and time
Date and time can be related to this problem, because the App Store uses it to determine location. Open “Settings” > “General” > “date and time” and select the option “Automatically”. Thus, the device will automatically set the time and date.
13. Reset network settings
Try to reset network settings. To do this, go to Settings > General > Reset > “Reset network settings”.
14. Update the software
We can talk about the General, but it is already a known issue for a particular model. In this case, the manufacturer had to release the update operating system. Make sure that your device is running the latest OS version. To do this go to Settings > General > software Update.
15. Contact Apple
If neither method helps, contact Apple support and tell them about the problem.