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Study: Samsung caught up with Apple’s level of customer satisfaction, the iPhone 6 lags behind the Galaxy Note 4

The organization of American Consumer Satisfaction Index (ACSI) conducted an annual satisfaction survey of users of different smartphones. At the top of the ranking of mobile device manufacturers, a majority of the holders of which reported that fully or partially met them at the bottom of the list were those of the company, the users of the devices which are most likely or even not fully satisfied with them.

Although sales of the flagship Galaxy S6 was worse than predicted, another report from ACSI shows that by the end of 2015 buyers of Samsung smartphones were not less satisfied with their purchases than iPhone owners. In 2013 Apple was the leader in this rating with the level of user satisfaction 81%, and Samsung was then 76%. Last year the South Korean brand for the first time ahead of Apple.

According to recent studies, in 2015 the two main rival and the leader of the smartphone market equaled the level of customer satisfaction. The share of Apple and Samsung accounted for 80% (-1% for Koreans and +1% for an American company). Despite these trends, the market share of American giant computer electronics in the US after the debut of the iPhone 6 and iPhone 6 Plus has grown substantially.

In the ACSI rating also includes Motorola, Blackberry and HTC, the level of satisfaction with the apparatus which is $ 79, 78 and 77%, respectively. 75% of users are satisfied with the models from Microsoft, LG, the ratio is 74%. With regard to all mobile phones in General, satisfied with their work 71% of users.

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In the context of a single smartphone on the degree of user satisfaction was first planshetofon Galaxy Note 4 with the index of 86%. Second place was shared by four tube – iPhone 6 Plus, iPhone 6, Galaxy Note 3 and Galaxy S5 (82%).

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