The reason for the explosion of smartphones Samsung Galaxy Note 7 were the flaws in the design of batteries and in the process of building devices. The company announced at a special press conference.
Samsung officially described the design of batteries and defects in the Assembly process cause spontaneous ignition of the Galaxy Note 7. Video conference dedicated to the results of the investigation were published on the website of the company.
“The investigation revealed that the cause of the incidents were the shortcomings of the design of the batteries and the technological process of Assembly of the device,” reads the statement from Samsung.
In the investigation were involved 700 engineers, 200 000 devices and 30,000 batteries. It was held at the company’s plants in China, Vietnam and South Korea. To work were also invited independent experts of the company, UL, and TUV Rheinland Exponent.
The head of the mobile division of Samsung said that “the headquarters of Samsung Electronics takes responsibility for the fact that are unable to detect and correct possible problems before the Galaxy Note 7 went on sale”.
The company apologized to customers, business partners and mobile operators, promising to introduce a multi-level safety protocols and to prevent the future occurrence of similar problems.
Smartphones Galaxy Note 7 went on sale in August 2016. The first reports of overheating, fire and explosions the devices have started to arrive in September. As a result, the company ceased production of the devices and withdraw those that have already been sold. Was halted development of a new model — Galaxy Note 8. Damage Samsung from this scandal is estimated at $5 billion.