Last week Samsung announced the suspension of sales of its latest smartphone Galaxy Note 7 is from 19 August appeared on the shelves in 10 countries. The main reason for which has already apologized to the President of the mobile division of Dong Jin Co., — the explosions of batteries during charging.
Although Samsung and assessed the probability of defect as quite low (24 cases per million), decided on the complete exchange of all sold to date gadgets. The reason is that smartphones can spontaneously ignite or explode when charging. It is estimated that the recall will cost Samsung $1 billion.
In Seoul has conducted the investigation and came to the conclusion that the cause was “a very rare bug in the production”, manifested as a defect of some batteries. They observed a short circuit between the electrodes. In Samsung said that smartphones offer as a replacement, are thoroughly tested to ensure the absence of recurrence of battery problems in the future.
Financially responsible for the situation have company Samsung SDI, which is a major supplier of batteries for Galaxy Note 7. Temporarily the purchase of these batteries from Samsung SDI stopped.
The problem with the quality – an unexpected blow for the South Korean company, whose financial performance has begun to improve after two adverse years due to the high sales of Galaxy S7. In the second quarter, Samsung recorded the highest profit since the beginning of 2014, it was expected that the launch of the Galaxy Note 7 will consolidate this success in the second half.
The situation with Galaxy Note 7 has been particularly adverse for Samsung moment: the main competitor Apple releases a new generation of smartphones iPhone.
