Microsoft sent employees a memo, which acknowledged the existence of problems in the devices of Surface series. Manual for Microsoft noted that the Surface Book and the Surface Pro 4 “there are some problems of quality.”
We will remind that last week the American edition of Consumer Reports has removed the Microsoft Surface device from the list of recommended gadgets. The resource noted that tablets and laptops Surface do not meet quality standards. In their study, Consumer Reports references data 90 thousand users, 25% of which noted that the problems in operation of devices from Microsoft meet or immediately after the acquisition, or after a year of use.
After the publication Consumer Reports, Microsoft said that the publication causes invalid statistics, which “does not reflect the real user experience Surface”.
However, as the resource Thurrott, Vice-President for Microsoft devices Panya Panos (Panos Panay) has appealed to the employees of the Corporation, noting that “some of the data Consumer Reports are right.” He acknowledged that the Book Surface and the Surface Pro 4, there are problems, but said that Microsoft “is doing everything possible to eliminate them”. Moreover, according to Panee, the existing problems were not reflected in the report Consumer Reports.