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How to get a refund for an app or game purchased in the App Store

Apps and games purchased in the App Store, you can return during the day. In this case, the funds will be credited to your account in full. Unfortunately, you will not find a button to cancel the store procedure is a bit more complicated. It requires the desktop version of iTunes.

Also have to explain to Apple, why you made the decision to return the money. If the game does not work or crashes frequently, you can request a refund. This is the most common reason in which people want to return the money. However, in this case Apple is going to answer that, first you need to contact the developer, ask him to fix the problem and only if he answers that the problems really are or can be handled, then maybe you will get a refund.

Totally different situation, as noted by Ferra, when the app description in the App Store is not true. For example, in the screenshots depicts one, but in fact the program is quite different. Or is it a joke, for example, x-Ray, which, of course, does not work as x-rays and can’t scan a person. It is important to carefully read the description and make sure that there is not written that this app is a joke. This is the reason for the Apple is considered the most significant and you will get a refund.

Returns the money to Apple and the mistaken purchase. For example, you made a mistake in the title, as the two programs they were very similar. Enough even to applications coincided icons. Increases the chances of a return the fact that both programs are on one partition, have similar functionality, or even belong to the same developer.

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How to get a refund for purchases in the App Store:

Step 1: Open iTunes on your computer (Mac or Windows).

Step 2: Go to main store page and under Quick links, go to “my Account”. In the opened window enter your account details.

Step 3: In the right column again, click on “Account”. This will take you to an information page about your account where you can view your purchase history and make the refund.

Step 4: Scroll down the account page down and you will see the section “purchase History”. Here you need to click on the link “See all”.

Step 5: Open the list of your recent purchases and downloads. Locate the application for which you want to return the money.

Step 6: Click on the arrow to the left of the application name for more information and to view the program description.

Step 7: Click “Report a problem” and in the list you will see a link “Report a problem”, which will also need to click. The most important thing is to apply for a refund no later than days from the date of purchase.

Step 8: the browser will open a special page to receive a refund for the purchase. Specify the settings of your account to proceed to the description of the problem.

Step 9: In this step, you need to explain to Apple, why you want to return an app. If you choose every day to return the money for the program, then after some time you will be denied. The reason “I just don’t like this app because …” will not help. Your subjective opinion does not determine that the application is bad and you need to make a refund. Therefore, if you do not like the graphics in the game or you’ve used the program and realized that she no longer needed, then return the money will not work.

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Step 10: You have to choose a problem from the list and write a succinct review in English. Apple offers few ready-made options:

  • I didn’t give(a) consent to that purchase.
  • The content is not loaded or cannot be found.
  • The content is not installed or loaded too slowly.
  • The content opens, but does not work correctly.
  • The problem is not in the list

Step 11: After you wrote the application, click “Send”. Within a few hours to your e-mail will receive a letter stating that your claim is accepted.

After that you need to wait for Apple’s yet another letter stating that the application started to work as an employee of the company and for the past 2 days you will receive a detailed response from support. Depending on the situation, you either immediately return the money to the account or will be asked to clarify some points, to send the screenshots or just refuse.

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