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Consumer Reports: Apple has no equal in the quality of technical support

The magazine Consumer Reports, produced by the nonprofit organization Consumers Union (consumers Union of the USA has named Apple as the leader among the most trusted brands in the PC market. In terms of quality after-sales service of the company from Cupertino has no equal. “If you need an army of geeks to cope with an unruly computer, you’d better buy a Mac,” the experts said.

According to the research, manufacturer of Mac computers ahead of other vendors by the level of support, having improved its last year’s figure. Technical specialists solve problems in 80% of cases, while the average for all other brands does not exceed 50%. “Technical support Apple is still the most effective among all computer brands,” said Consumer Reports, who interviewed 3200 PC users.

According to the survey, Apple scored 86 out of a possible 100 vs. 78 points. Clients are “very satisfied” with the technical support that the company provides to users of its computers. Closest pursuer Lenovo has received only 63 points and a rating of “good enough” from consumers. Competitors Lenovo, ASUS, Dell, Toshiba and Acer are left far behind.

Also Apple customers appreciate the work of the special Department of the Genius Bar at the Apple Store set for consultations and technical support to owners of “Apple” the Majority of all problems solved by the experts of the company. This figure was also a record.

Previously, Consumer Reports named the best manufacturer Apple computers. The Mac maker has won first place in the rating of user satisfaction. Computer owners of “Apple” computers are valued for their quality performance, stylish design, tight integration of hardware and software and to implement the most advanced technologies. These indicators also Apple has no equal among competitors.

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