For many years each member of our tech support Genius Bar took a three-week practical training in the headquarters of Apple in Cupertino or auxiliary campuses in Austin and Atlanta. But recently, the company moved to the new system.
Now interns will be trained in the new system, Apple Technical Learning Administration System, or ATLAS. According to sources, the programme was replaced by training of personnel directly in stores using company-provided reference materials.
In the headquarters of Apple, there is a small educational equipment in the form of a mock strut Genius Bar and computer for disassembly and test repair. Now, after the transition to the new system, trainees will dismantle the virtual device without physical hardware. Thus, customers will have to rely in repairing your Mac on a man who may never before my dismantled computer.
Previously, the trip to Cupertino was for the trainee a kind of rite of passage, a milestone in his career, became a life-changing experience. Beginners published in social networks photos of the happy with the positive feedback. Now administrators at Apple stores just to inform new employees about the changes that have occurred in recent weeks.
Still unknown, will be on-site training the new standard for Apple or it is a temporary measure. The company itself has not yet commented on the situation.