Apple rarely admits its mistakes, but sometimes it does happen. So, this week, she acknowledged the existence of a problem that many owners of the 13-inch MacBook Pros released in 2019 complained about.
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Apple has published a new document on its official site in the technical support section that describes troubleshooting steps that some owners of the new MacBook Pro have encountered. This is a sudden shutdown of the laptop. The problem is observed in some 13-inch entry-level MacBook Pros with two Thunderbolt 3 ports. The announcement of this model, recall, took place in July 2019.
For users who encounter a similar problem, Apple recommends, making sure that the battery level of the MacBook Pro has dropped below 90%, connect it to the charger, close all open applications and leave it to charge in sleep mode for at least 8 hours. After that, users should make sure that the latest macOS is installed on the laptop. If after performing these steps, the shutdown problem persists, users will have to contact the nearest Apple Store or an authorized service to troubleshoot the warranty.
Chief editor of the blog – Erika J. Wells .